112-ის თანამშრომლების დაბალი მოტივაციის მიზეზები და მათი აღმოფხვრის გზები მომსახურების შემდგომი გაუმჯობესების მიზნით

Master's work reflects the importance of emergency situations and urgent care management
services to the public. The importance of the mood of the staff working for their effective and
efficient work. Characteristics of the personnel attitude, description, differentiation of positive and
negative factors. Searching for ways to eliminate negative factors and strengthening positive
factors. The work presents the ways of raising the motivation of personnel and introduction in
practice based on the views expressed by the staff themselves. Master's work has been used in
foreign and Georgian literature, the study of the structures of foreign and Georgian emergency
services, the working principles and assessment of employees' attitude based on different
research and publications. The work studied 911 - Principles of Emergency Assistance and
Emergency Management Services of America. The Administrative Structure of the Call Center
Center is presented. The survey conducted by the Bureau staff is analyzed. It is noted that the
personnel's view is more or less different in relation to various issues, though morality, which
creates an organizational environment, is low. This means that staff require high selfconsciousness
from
leadership.

The study also shows the types of calls received from the agency
and the diagram showing dependence on the level of stress received by the staff. The second
chapter of the Master's Study has been studied by the specifications and problems of the
European 112.